How can we help?
Support for Pro TeamX on the web and the Pro TeamX Work and PlanOS mobile apps.
Email support
support@proteamx.com
We reply within one working day.
Phone
+44 7446 119460
Mon–Fri, 9:00–17:00 UK time.
Registered office
Pro SolutionX LTD
128 City Road, London, United Kingdom, EC1V 2NX
Common questions
I cannot sign in
Use "Forgot password" on the sign-in screen to get a reset code by email. If your account was created by your employer, ask them to resend your invite.
The app asks for a company
Type your company name, enter the company code your employer gave you, or sign in with your work email: the app finds your company for you.
Location, clock in and notifications
Location is only used while you are clocked in on a shift. Allow location and notifications in your phone settings for clock-in and shift alerts to work.
Shifts, pay or schedule questions
Your employer manages your shifts and pay. Message them from the app's Chat tab; they can answer fastest.