Delete your account
You can ask us to delete your Pro TeamX account and the personal data linked to it at any time. This covers accounts used on the web and in the Pro TeamX Work and PlanOS mobile apps. You do not need the app or a password to make a request.
Two ways to request deletion
In the app
Open Profile → Legal & Privacy → Request Account Deletion and confirm.
On this page
Fill in the form. We confirm by email to the address you give.
What we delete
- Your login, profile details, phone number and profile photo.
- Location points recorded while you were clocked in on a shift.
- Photos you uploaded, chat messages and in-app notifications, where they are not needed for the records listed below.
- Device and push-notification tokens. You are signed out of every device.
What may be kept, and for how long
UK law requires employers to keep some records after an account is closed. Where this applies we keep only what is required, restrict access to it, and delete it when the period ends:
- Payroll, pay and working-time records: kept as required by HMRC PAYE regulations (at least 3 years after the tax year they relate to).
- Invoices and accounting records: kept for 6 years under the Companies Act 2006.
- Records needed to resolve a legal claim, for as long as that claim is open.
If your employer gave you the app
Your employer controls your work account and we process your data on their behalf. We pass your request to them; they confirm and the account is deleted. Deleting your account does not end your employment. Speak to your employer about that.
Timing: completed within 30 days, as required by UK GDPR.
Backups: deleted data leaves our rolling backups within 30 days.
Your data: want a copy first? Use Export My Personal Data in the app.
Prefer email?
Write to support@proteamx.com from the address on your account.
Pro SolutionX LTD, company no. 16311351, 128 City Road, London, United Kingdom, EC1V 2NX. See our privacy policy and privacy centre.